Life can throw us curveballs and you may need to ship us back your unused items, we get it. Our small business offers the following solution for those moments.
We offer a 30-day return policy time frame to refund purchases of unused merchandise. Items must be returned in the original package, unused, with all original parts to be refunded credit per the terms below. Refunds are credited back to the same credit card used for payment. We covered the shipping charges to you, however, returns unfortunately do not qualify for free shipping.
The cost of shipping items back will by the responsibility of the customer. Please note shipping can be expensive and varies depending on the distance, size and weight of the product (especially tents). Customers returning products will also be liable for a 5% restocking fee (this covers pesky credit card processing fees, inspection, and repackaging costs).
Please e-mail us prior to return to receive authorization number and return instructions.
Once we receive the item and confirmed that it is unused and in resalable shape, we will issue a refund (minus the restocking fee) within 5 days of receipt – pending product inspection. Note: We unfortunately can’t take responsibly for any packages getting lost or damaged during their return journey.
If merchandise is damaged during delivery to you, we ask you notify SunlightWildTrails immediately so that we can remedy the situation.
Sorry, we cannot allow for the return of used tents, gear or accessories.
